This statistic shows the satisfaction of customers with the channels used for contacting the organizations in the United Kingdom (UK) in January 2021 and 2022. As of January 2022, average customer satisfaction increased across almost all of the different contact channels. In that period, UK customers were most satisfied with their experiences on contacting the organizations via their mobile apps.
Average satisfaction for customer experiences in the United Kingdom (UK) in 2021 and 2022, by contact channel
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Institute of Customer Service. (January 25, 2022). Average satisfaction for customer experiences in the United Kingdom (UK) in 2021 and 2022, by contact channel [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1291568/customer-satisfaction-by-contact-channel-uk/
Institute of Customer Service. "Average satisfaction for customer experiences in the United Kingdom (UK) in 2021 and 2022, by contact channel." Chart. January 25, 2022. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1291568/customer-satisfaction-by-contact-channel-uk/
Institute of Customer Service. (2022). Average satisfaction for customer experiences in the United Kingdom (UK) in 2021 and 2022, by contact channel. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1291568/customer-satisfaction-by-contact-channel-uk/
Institute of Customer Service. "Average Satisfaction for Customer Experiences in The United Kingdom (Uk) in 2021 and 2022, by Contact Channel." Statista, Statista Inc., 25 Jan 2022, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1291568/customer-satisfaction-by-contact-channel-uk/
Institute of Customer Service, Average satisfaction for customer experiences in the United Kingdom (UK) in 2021 and 2022, by contact channel Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1291568/customer-satisfaction-by-contact-channel-uk/ (last visited November 10, 2024)
Average satisfaction for customer experiences in the United Kingdom (UK) in 2021 and 2022, by contact channel [Graph], Institute of Customer Service, January 25, 2022. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1291568/customer-satisfaction-by-contact-channel-uk/
