Top digital strategies of GCCs in India 2020

Published by
Shangliao Sun,
Sep 30, 2021
In a survey conducted in 2020, global capability centers in India ranked superior customer experience their top digital strategy, followed by process simplification through automation, and digital employee experience.
GCCs provide services of business operations, including back-office functions, corporate business support, and contract centers, as well as IT support, including app development and maintenance, remote IT infrastructure, and help desks. GCCs enhance the productivity in the above-mentioned fields through concentration of personnel and infrastructure.

Top digital strategies of Global Capability Centers (GCCs) in India in 2020

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Source

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Release date

November 2020

Region

India

Survey time period

2020

Number of respondents

31 global organizations

Age group

average 9 years

Special properties

75 percent have revenue of more than 5 billion U.S. dollars

Supplementary notes

Specific date and method of survey was not mentioned by the source.

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