According to a survey among consumers in the United States in March 2021, 40 percent of the respondents said that in-stock availability of the products they want was a significant feature of their online shopping experience. In the United States, consumers have mentioned two other benefits of online shopping: fast and reliable delivery and a good returns policy, accounting for 38 percent and 32 percent of respondents, respectively.
Most favored online retail service attributes chosen by consumers in the United States as of March 2021
individuals who shopped online at least once in the previous year
Method of interview
Online survey
Supplementary notes
Original survey question: In the current climate, which of the following attributes are important to you when shopping online? (These attributes were in respondents' top three)
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PwC. (June 30, 2021). Most favored online retail service attributes chosen by consumers in the United States as of March 2021 [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1265700/us-favorite-online-retail-service-attributes/
PwC. "Most favored online retail service attributes chosen by consumers in the United States as of March 2021." Chart. June 30, 2021. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1265700/us-favorite-online-retail-service-attributes/
PwC. (2021). Most favored online retail service attributes chosen by consumers in the United States as of March 2021. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1265700/us-favorite-online-retail-service-attributes/
PwC. "Most Favored Online Retail Service Attributes Chosen by Consumers in The United States as of March 2021." Statista, Statista Inc., 30 Jun 2021, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1265700/us-favorite-online-retail-service-attributes/
PwC, Most favored online retail service attributes chosen by consumers in the United States as of March 2021 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1265700/us-favorite-online-retail-service-attributes/ (last visited November 13, 2024)
Most favored online retail service attributes chosen by consumers in the United States as of March 2021 [Graph], PwC, June 30, 2021. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1265700/us-favorite-online-retail-service-attributes/
