Digitalization approaches among SMEs in the European Union in 2020

Published by Statista Research Department, Sep 2, 2024
In a survey conducted among SME business leaders in the European Union in 2020, 34 percent of participants responded saying their enterprise has adopted or is planning to adopt basic digital technologies such as email or a website but not advanced digital technologies. Just under a quarter of participants said that there is a need to introduce advanced digital technologies and their enterprise has already started to adopt them, whereas 18 percent of participants said that their enterprise does not need to adopt any digital technologies.

Please indicate which of the following options best describes your enterprise's approach to digital technologies

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Release date

September 2020

Region

EU

Survey time period

February 19, to May 5, 2020

Number of respondents

12,343 respondents

Special properties

Decision-makers at SMEs

Method of interview

Computer-assisted telephone interviews (CATI)

Supplementary notes

Responses have been reworded for conciseness

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Overview

7

Internet subscriptions

6

Internet speed

4

Social media

5

E-commerce

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Consumer behavior

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