Companies with consolidated customer engagement database Indonesia Q1 2019

Share of enterprises with consolidated customer engagement database to facilitate omnichannel interactions in Indonesia as of 1st quarter 2019

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Release date

April 2019

Region

Indonesia

Survey time period

Q1 2019

Number of respondents

345 respondents

Special properties

respondents were enterprise businesses in Southeast Asia

Method of interview

Online survey

Supplementary notes

The question was: "Do you have a consolidated customer engagement database to facilitate omnichannel interactions?"

Respondents' geographical distribution:
Vietnam: 39%
Indonesia: 12%
Malaysia: 12%
Philippines: 13%
Singapore: 12%
Thailand: 12%

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