Live chat is the digital communication channel most organizations in Europe plan to add in the coming year, with 34 percent of surveyed enterprise decision makers stating they have plans to introduce live chat in the next 12 months. Video and in-app chat rank second and third among digital communication channels companies plan to start using.
What digital communication channels does your organization plan to add in the next 12 months?
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Twilio. (February 24, 2021). What digital communication channels does your organization plan to add in the next 12 months? [Graph]. In Statista. Retrieved September 20, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1249263/planned-addition-digital-communication-channels-europe/
Twilio. "What digital communication channels does your organization plan to add in the next 12 months?." Chart. February 24, 2021. Statista. Accessed September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1249263/planned-addition-digital-communication-channels-europe/
Twilio. (2021). What digital communication channels does your organization plan to add in the next 12 months?. Statista. Statista Inc.. Accessed: September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1249263/planned-addition-digital-communication-channels-europe/
Twilio. "What Digital Communication Channels Does Your Organization Plan to Add in The next 12 Months?." Statista, Statista Inc., 24 Feb 2021, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1249263/planned-addition-digital-communication-channels-europe/
Twilio, What digital communication channels does your organization plan to add in the next 12 months? Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1249263/planned-addition-digital-communication-channels-europe/ (last visited September 20, 2024)
What digital communication channels does your organization plan to add in the next 12 months? [Graph], Twilio, February 24, 2021. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1249263/planned-addition-digital-communication-channels-europe/