Most popular online retail services among consumers in Hong Kong 2021

Published by
Xin Ou,
Feb 27, 2024
According to a March 2021 survey among Hong Kong customers, more than two out of five respondents said that fast and reliable delivery was a significant part of their online shopping experience. Consumers also mentioned two other benefits of online shopping: the In-stock availability of desired items and the quick and convenient navigation to the products they want to buy, which accounted for 36 and 34 percent of respondents, respectively.

Most favored online retail service attributes chosen by consumers in Hong Kong as of March 2021

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Release date

June 2021

Region

Hong Kong

Survey time period

March 2021

Number of respondents

8,681 consumers across 22 territories

Age group

18 years and older

Special properties

among respondents who shopped online at least once in the previous year

Method of interview

Online survey

Supplementary notes

Original survey question:
In the current climate, which of the following attributes are important to you when shopping online? (These attributes were in respondents' top three)

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