According to a survey from early 2020, market growth and expansion were the leading priorities driving digitalization for 18 percent of small- and medium-sized businesses (SMBs) in the Asia Pacific region. Other significant priorities driving digitalization among SMBs in Asia Pacific included delivering better and improved customer experiences, launching new or improve existing products and services, and improving operation and service delivery.
Leading priorities driving digitalization among small- and medium-sized businesses (SMBs) in Asia Pacific in 2020
manager-level and above of businesses with 50 to 499 employees
Method of interview
Online survey
Supplementary notes
The findings are based on a survey across Australia, China, Hong Kong, India, Indonesia, Japan, Singapore, South Korea, Malaysia, New Zealand, Philippines, Taiwan, Thailand and Vietnam.
Industries of SMBs surveyed include construction, financial services, manufacturing, media, resources, retail and wholesale, services, telecommunications, and utilities.
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Cisco Systems. (May 16, 2020). Leading priorities driving digitalization among small- and medium-sized businesses (SMBs) in Asia Pacific in 2020 [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1223342/apac-top-priorities-driving-smb-digitalization/
Cisco Systems. "Leading priorities driving digitalization among small- and medium-sized businesses (SMBs) in Asia Pacific in 2020." Chart. May 16, 2020. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1223342/apac-top-priorities-driving-smb-digitalization/
Cisco Systems. (2020). Leading priorities driving digitalization among small- and medium-sized businesses (SMBs) in Asia Pacific in 2020. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1223342/apac-top-priorities-driving-smb-digitalization/
Cisco Systems. "Leading Priorities Driving Digitalization among Small- and Medium-sized Businesses (Smbs) in Asia Pacific in 2020." Statista, Statista Inc., 16 May 2020, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1223342/apac-top-priorities-driving-smb-digitalization/
Cisco Systems, Leading priorities driving digitalization among small- and medium-sized businesses (SMBs) in Asia Pacific in 2020 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1223342/apac-top-priorities-driving-smb-digitalization/ (last visited November 13, 2024)
Leading priorities driving digitalization among small- and medium-sized businesses (SMBs) in Asia Pacific in 2020 [Graph], Cisco Systems, May 16, 2020. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1223342/apac-top-priorities-driving-smb-digitalization/
