According to the results of a survey conducted in 2020, the most influential factor for talent retention in BPO / KPO — ITO contact centers in Mexico was the work environment, with 30 percent of responding companies considering it to be key for employee satisfaction. A career plan ranked second, viewed by 21 percent of companies surveyed as an element contributing to staff retention.
Factors contributing to talent retention in BPO / KPO — ITO contact centers in Mexico in 2020
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Instituto Mexicano de Teleservicios. (February 11, 2021). Factors contributing to talent retention in BPO / KPO — ITO contact centers in Mexico in 2020 [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1221865/mexico-offshore-contact-center-talent-retention/
Instituto Mexicano de Teleservicios. "Factors contributing to talent retention in BPO / KPO — ITO contact centers in Mexico in 2020." Chart. February 11, 2021. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1221865/mexico-offshore-contact-center-talent-retention/
Instituto Mexicano de Teleservicios. (2021). Factors contributing to talent retention in BPO / KPO — ITO contact centers in Mexico in 2020. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1221865/mexico-offshore-contact-center-talent-retention/
Instituto Mexicano de Teleservicios. "Factors Contributing to Talent Retention in Bpo / Kpo — Ito Contact Centers in Mexico in 2020." Statista, Statista Inc., 11 Feb 2021, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1221865/mexico-offshore-contact-center-talent-retention/
Instituto Mexicano de Teleservicios, Factors contributing to talent retention in BPO / KPO — ITO contact centers in Mexico in 2020 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1221865/mexico-offshore-contact-center-talent-retention/ (last visited November 13, 2024)
Factors contributing to talent retention in BPO / KPO — ITO contact centers in Mexico in 2020 [Graph], Instituto Mexicano de Teleservicios, February 11, 2021. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1221865/mexico-offshore-contact-center-talent-retention/
