According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2021, participants were asked what their organizations´ primary indicators to measure CX are. Almost 42 percent of the respondents indicated customer satisfaction as the main indicator to measure CX performance, followed by voice of the customer (Voc) feedback, and customer retention.
Main indicators used to measure CX operational performance in the United States 2021
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
NTT. (September 22, 2021). Main indicators used to measure CX operational performance in the United States 2021 [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1196885/indicators-used-to-measure-cx-and-operational-performance-in-the-us/
NTT. "Main indicators used to measure CX operational performance in the United States 2021." Chart. September 22, 2021. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1196885/indicators-used-to-measure-cx-and-operational-performance-in-the-us/
NTT. (2021). Main indicators used to measure CX operational performance in the United States 2021. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1196885/indicators-used-to-measure-cx-and-operational-performance-in-the-us/
NTT. "Main Indicators Used to Measure Cx Operational Performance in The United States 2021." Statista, Statista Inc., 22 Sep 2021, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1196885/indicators-used-to-measure-cx-and-operational-performance-in-the-us/
NTT, Main indicators used to measure CX operational performance in the United States 2021 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1196885/indicators-used-to-measure-cx-and-operational-performance-in-the-us/ (last visited November 10, 2024)
Main indicators used to measure CX operational performance in the United States 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1196885/indicators-used-to-measure-cx-and-operational-performance-in-the-us/
