According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2021, the main challenge affecting data analysis capability for CX is the lack of reliability and integrity of available data. Data security followed, being chosen by almost 46 percent of the respondents.
Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021
This question was phrased by the source as follows: "What are the top challenges affecting your data analysis capability?"
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NTT. (September 22, 2021). Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021 [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1196851/main-challenges-affecting-data-analytics-for-cx-in-the-us/
NTT. "Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021." Chart. September 22, 2021. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1196851/main-challenges-affecting-data-analytics-for-cx-in-the-us/
NTT. (2021). Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1196851/main-challenges-affecting-data-analytics-for-cx-in-the-us/
NTT. "Main Challenges Affecting Data Analysis Capability for Customer Experience (Cx) among Organizations in The United States in 2021." Statista, Statista Inc., 22 Sep 2021, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1196851/main-challenges-affecting-data-analytics-for-cx-in-the-us/
NTT, Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1196851/main-challenges-affecting-data-analytics-for-cx-in-the-us/ (last visited November 13, 2024)
Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1196851/main-challenges-affecting-data-analytics-for-cx-in-the-us/
