As of May 2021, most professionals working in customer service in the United States revealed that they perceived customer experience (CX) as a primary competitive differentiator. Whereas in IT helpdesk service desk support, 63 percent of respondents expressed that customer experience is a competitive differentiator for their organizations.
Share of organizations that view customer experience (CX) as a competitive differentiator in the United States in 2021, by role
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NTT. (September 22, 2021). Share of organizations that view customer experience (CX) as a competitive differentiator in the United States in 2021, by role [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1196568/organizations-customer-experience-competitive-differentiator-us-by-service/
NTT. "Share of organizations that view customer experience (CX) as a competitive differentiator in the United States in 2021, by role." Chart. September 22, 2021. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1196568/organizations-customer-experience-competitive-differentiator-us-by-service/
NTT. (2021). Share of organizations that view customer experience (CX) as a competitive differentiator in the United States in 2021, by role. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1196568/organizations-customer-experience-competitive-differentiator-us-by-service/
NTT. "Share of Organizations That View Customer Experience (Cx) as a Competitive Differentiator in The United States in 2021, by Role." Statista, Statista Inc., 22 Sep 2021, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1196568/organizations-customer-experience-competitive-differentiator-us-by-service/
NTT, Share of organizations that view customer experience (CX) as a competitive differentiator in the United States in 2021, by role Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1196568/organizations-customer-experience-competitive-differentiator-us-by-service/ (last visited November 10, 2024)
Share of organizations that view customer experience (CX) as a competitive differentiator in the United States in 2021, by role [Graph], NTT, September 22, 2021. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1196568/organizations-customer-experience-competitive-differentiator-us-by-service/
