According to a survey conducted by Statista among more than 75,000 consumers across 33 markets worldwide, consumers in general were most satisfied with the trustworthiness and digital services of their bank. Terms and conditions, which was the second most valued aspect of the banking service, scored the lowest satisfaction rate of 3.8 index points.
This question was phrased by Statista as follows: "Please rate from 5 – strongly agree to 1 – strongly disagree.
Markets included in the survey: Australia, Austria, Belgium, Brazil, Canada, China, France, Germany, India, Indonesia, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Poland, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Switzerland, Taiwan, Thailand United Arab Emirates, United Kingdom, USA, Hong Kong, Malaysia, Qatar, Vietnam, Philippines.
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Statista. (April 18, 2024). Bank customer satisfaction in 2024, by metric [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1192298/bank-consumer-satisfaction-score-worldwide-by-aspect/
Statista. "Bank customer satisfaction in 2024, by metric." Chart. April 18, 2024. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1192298/bank-consumer-satisfaction-score-worldwide-by-aspect/
Statista. (2024). Bank customer satisfaction in 2024, by metric. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1192298/bank-consumer-satisfaction-score-worldwide-by-aspect/
Statista. "Bank Customer Satisfaction in 2024, by Metric." Statista, Statista Inc., 18 Apr 2024, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1192298/bank-consumer-satisfaction-score-worldwide-by-aspect/
Statista, Bank customer satisfaction in 2024, by metric Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1192298/bank-consumer-satisfaction-score-worldwide-by-aspect/ (last visited November 10, 2024)
Bank customer satisfaction in 2024, by metric [Graph], Statista, April 18, 2024. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1192298/bank-consumer-satisfaction-score-worldwide-by-aspect/
