As of the third quarter of 2023, Microsoft was the leading vendor in the unified communications and collaboration market (UC&C) with a market share of approximately 43 percent. Unified communication and collaboration tools enable organizations to unify their collection of communication solutions to ensure that the technology works together and offers a secure collaboration and communication environment. Examples are instant messaging and file-sharing applications.
The UC&C market includes a wide variety of products
Especially video conferencing software and cloud services are an integral part of the unified communications and collaboration market. Products included are email and voicemail, calendars, as well as instant messaging, among many others. The convergence of these products provides a consistent user experience across different devices and media types.
Advantages of UC&C
Because UC&C tools are integrated into a single management system, they overcome the constraints and inefficiencies imposed on enterprises by fragmented communication systems. As a result, these tools are growing both in complexity and importance as they enable hybrid work models and enhance the virtual workplace.
Global unified communications and collaboration market share from 2020 to 2023, by vendor and quarter
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IDC. (September 27, 2023). Global unified communications and collaboration market share from 2020 to 2023, by vendor and quarter [Graph]. In Statista. Retrieved September 19, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1179543/unified-communications-and-collaboration-market-share/
IDC. "Global unified communications and collaboration market share from 2020 to 2023, by vendor and quarter." Chart. September 27, 2023. Statista. Accessed September 19, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1179543/unified-communications-and-collaboration-market-share/
IDC. (2023). Global unified communications and collaboration market share from 2020 to 2023, by vendor and quarter. Statista. Statista Inc.. Accessed: September 19, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1179543/unified-communications-and-collaboration-market-share/
IDC. "Global Unified Communications and Collaboration Market Share from 2020 to 2023, by Vendor and Quarter." Statista, Statista Inc., 27 Sep 2023, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1179543/unified-communications-and-collaboration-market-share/
IDC, Global unified communications and collaboration market share from 2020 to 2023, by vendor and quarter Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1179543/unified-communications-and-collaboration-market-share/ (last visited September 19, 2024)
Global unified communications and collaboration market share from 2020 to 2023, by vendor and quarter [Graph], IDC, September 27, 2023. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1179543/unified-communications-and-collaboration-market-share/