According to a survey fielded in Mexico in June 2020, 35 percent of the participants said that the main problem they encountered when making online purchases during the COVID-19 pandemic was the late deliveries. The second most common problem encountered by the consumers was the difficulty in communicating with customer service, with 23 percent of respondents raising this issue.
Main issues experienced by consumers when making online purchases during the coronavirus (COVID-19) pandemic in Mexico as of June 2020
Characteristic
Share of respondents
Very delayed deliveries
35%
Difficult to communicate with customer service
23%
The package could not be tracked
17%
The product did not meet the quality expected
13%
The product did not look like the one advertised
12%
The purchase arrived in poor condition
9%
The purchase arrived incomplete without any notice
To the questions: "Did you have any of the following problems while shopping online in the last 2 months?" ("¿Tuviste alguno de los siguientes problemas al comprar por internet en los últimos 2 meses?")
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Asociación Mexicana de Venta Online. (July 3, 2020). Main issues experienced by consumers when making online purchases during the coronavirus (COVID-19) pandemic in Mexico as of June 2020 [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1178945/leading-issues-experienced-consumers-online-purchases-coronavirus-mexico/
Asociación Mexicana de Venta Online. "Main issues experienced by consumers when making online purchases during the coronavirus (COVID-19) pandemic in Mexico as of June 2020." Chart. July 3, 2020. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1178945/leading-issues-experienced-consumers-online-purchases-coronavirus-mexico/
Asociación Mexicana de Venta Online. (2020). Main issues experienced by consumers when making online purchases during the coronavirus (COVID-19) pandemic in Mexico as of June 2020. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1178945/leading-issues-experienced-consumers-online-purchases-coronavirus-mexico/
Asociación Mexicana de Venta Online. "Main Issues Experienced by Consumers When Making Online Purchases during The Coronavirus (Covid-19) Pandemic in Mexico as of June 2020." Statista, Statista Inc., 3 Jul 2020, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1178945/leading-issues-experienced-consumers-online-purchases-coronavirus-mexico/
Asociación Mexicana de Venta Online, Main issues experienced by consumers when making online purchases during the coronavirus (COVID-19) pandemic in Mexico as of June 2020 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1178945/leading-issues-experienced-consumers-online-purchases-coronavirus-mexico/ (last visited November 13, 2024)
Main issues experienced by consumers when making online purchases during the coronavirus (COVID-19) pandemic in Mexico as of June 2020 [Graph], Asociación Mexicana de Venta Online, July 3, 2020. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1178945/leading-issues-experienced-consumers-online-purchases-coronavirus-mexico/
