Overall 57 percent of global respondents are satisfied with their AI interactions with organizations in 2020, compared to 69 percent of respondents who reported so in 2018. Customer satisfaction with AI interactions in India has fallen especially, from 90 percent to 47 percent over the course of two years.
Customer satisfaction with AI interactions with organizations in 2018 and 2020, by country
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Capgemini. (July 16, 2020). Customer satisfaction with AI interactions with organizations in 2018 and 2020, by country [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1156055/customer-satisfaction-with-ai-interactions-by-country/
Capgemini. "Customer satisfaction with AI interactions with organizations in 2018 and 2020, by country." Chart. July 16, 2020. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1156055/customer-satisfaction-with-ai-interactions-by-country/
Capgemini. (2020). Customer satisfaction with AI interactions with organizations in 2018 and 2020, by country. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1156055/customer-satisfaction-with-ai-interactions-by-country/
Capgemini. "Customer Satisfaction with Ai Interactions with Organizations in 2018 and 2020, by Country." Statista, Statista Inc., 16 Jul 2020, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1156055/customer-satisfaction-with-ai-interactions-by-country/
Capgemini, Customer satisfaction with AI interactions with organizations in 2018 and 2020, by country Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1156055/customer-satisfaction-with-ai-interactions-by-country/ (last visited November 13, 2024)
Customer satisfaction with AI interactions with organizations in 2018 and 2020, by country [Graph], Capgemini, July 16, 2020. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1156055/customer-satisfaction-with-ai-interactions-by-country/
