In two or three years from 2020, around 80 percent of organizations will have mostly AI-enabled customer interactions. In contrast, two-three years prior to 2020, 93 percent of organizations had less than 30 percent of AI-enabled customer interactions.
Adoption status/plan of AI-enabled customer interactions in organizations worldwide as of 2020
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Capgemini. (July 16, 2020). Adoption status/plan of AI-enabled customer interactions in organizations worldwide as of 2020 [Graph]. In Statista. Retrieved September 20, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1156036/share-of-organizations-ai-enabled-customer-interactions/
Capgemini. "Adoption status/plan of AI-enabled customer interactions in organizations worldwide as of 2020." Chart. July 16, 2020. Statista. Accessed September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1156036/share-of-organizations-ai-enabled-customer-interactions/
Capgemini. (2020). Adoption status/plan of AI-enabled customer interactions in organizations worldwide as of 2020. Statista. Statista Inc.. Accessed: September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1156036/share-of-organizations-ai-enabled-customer-interactions/
Capgemini. "Adoption Status/Plan of Ai-enabled Customer Interactions in Organizations Worldwide as of 2020." Statista, Statista Inc., 16 Jul 2020, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1156036/share-of-organizations-ai-enabled-customer-interactions/
Capgemini, Adoption status/plan of AI-enabled customer interactions in organizations worldwide as of 2020 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1156036/share-of-organizations-ai-enabled-customer-interactions/ (last visited September 20, 2024)
Adoption status/plan of AI-enabled customer interactions in organizations worldwide as of 2020 [Graph], Capgemini, July 16, 2020. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1156036/share-of-organizations-ai-enabled-customer-interactions/