Between March and June 2020, 22 percent of Black Americans rated the services of their banks as below expectations, while only 12 percent of White Americans said the same. However, 27 percent of Black Americans said that their bank exceeded their expectations, which was true for 21 percent of White Americans.
Bank performance versus consumer expectations during COVID-19 in the United States in 2020, by race
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McKinsey & Company. (July 30, 2020). Bank performance versus consumer expectations during COVID-19 in the United States in 2020, by race [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1149422/bank-performance-consumer-expectations-covid19-race-usa/
McKinsey & Company. "Bank performance versus consumer expectations during COVID-19 in the United States in 2020, by race." Chart. July 30, 2020. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1149422/bank-performance-consumer-expectations-covid19-race-usa/
McKinsey & Company. (2020). Bank performance versus consumer expectations during COVID-19 in the United States in 2020, by race. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1149422/bank-performance-consumer-expectations-covid19-race-usa/
McKinsey & Company. "Bank Performance versus Consumer Expectations during Covid-19 in The United States in 2020, by Race." Statista, Statista Inc., 30 Jul 2020, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1149422/bank-performance-consumer-expectations-covid19-race-usa/
McKinsey & Company, Bank performance versus consumer expectations during COVID-19 in the United States in 2020, by race Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1149422/bank-performance-consumer-expectations-covid19-race-usa/ (last visited November 10, 2024)
Bank performance versus consumer expectations during COVID-19 in the United States in 2020, by race [Graph], McKinsey & Company, July 30, 2020. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1149422/bank-performance-consumer-expectations-covid19-race-usa/
