Between March and June 2020, seven percent of Black Americans used video chat more frequently to get in touch with their bank adviser or branch staff than usual, while only four percent of White Americans stated that it was the case. In fact, more than 80 percent of White Americans said that they didn't use video chat to contact their bank at all.
Share of consumers who contacted their bank advisor or branch staff via video chat in the past two weeks during COVID-19 pandemic in the United States in 2020, by race
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McKinsey & Company. (July 30, 2020). Share of consumers who contacted their bank advisor or branch staff via video chat in the past two weeks during COVID-19 pandemic in the United States in 2020, by race [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1149403/video-chat-bank-adviser-branch-staff-covid19-usa/
McKinsey & Company. "Share of consumers who contacted their bank advisor or branch staff via video chat in the past two weeks during COVID-19 pandemic in the United States in 2020, by race." Chart. July 30, 2020. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1149403/video-chat-bank-adviser-branch-staff-covid19-usa/
McKinsey & Company. (2020). Share of consumers who contacted their bank advisor or branch staff via video chat in the past two weeks during COVID-19 pandemic in the United States in 2020, by race. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1149403/video-chat-bank-adviser-branch-staff-covid19-usa/
McKinsey & Company. "Share of Consumers Who Contacted Their Bank Advisor or Branch Staff via Video Chat in The past Two Weeks during Covid-19 Pandemic in The United States in 2020, by Race." Statista, Statista Inc., 30 Jul 2020, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1149403/video-chat-bank-adviser-branch-staff-covid19-usa/
McKinsey & Company, Share of consumers who contacted their bank advisor or branch staff via video chat in the past two weeks during COVID-19 pandemic in the United States in 2020, by race Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1149403/video-chat-bank-adviser-branch-staff-covid19-usa/ (last visited November 13, 2024)
Share of consumers who contacted their bank advisor or branch staff via video chat in the past two weeks during COVID-19 pandemic in the United States in 2020, by race [Graph], McKinsey & Company, July 30, 2020. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1149403/video-chat-bank-adviser-branch-staff-covid19-usa/
