Most used sales channel among global consumers as of 2019

Published by
Tugba Sabanoglu,
Nov 9, 2024
The majority of global consumers, 67 percent, shopped for most of their purchases from physical retail stores over the last twelve months as of 2019. The buy online, pickup in-store service, also known and click and collect, was used by 37 percent of respondents.

Purchase channel usage of consumers worldwide as of 2019

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Release date

December 2019

Region

Worldwide

Survey time period

October to December, 2019

Number of respondents

6,000 respondents

Special properties

Participants were from the U.S. (1,000), Brazil (500), the UK (500), France (500), Germany (500), Singapore, (500), Hong Kong (500), Australia (500), Philippines (500), Thailand (500) and Malaysia (500).

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Overview

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E-commerce adoption

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Online shopping behavior

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Emerging trends

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