Cosmetics: Customer Experience Index in Poland 2023

Published by
Adriana Sas,
Jan 17, 2024

The Your Customer Experience Index is intended to differentiate more easily between companies achieving similar results and to indicate real quality leaders on a scale from 0 to 1000. Allegro and Notino achieved the most positive results in Poland in 2023. Biedronka and Auchan have performed the worst.

Customer Experience Index based on purchasing experience of cosmetics in Poland in 2023

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Source

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Release date

January 2024

Region

Poland

Survey time period

August to September 2022

Method of interview

Online survey

Supplementary notes

* Quality indicator on a scale from 0 to 1000 taking into account four satisfaction factors: availability and range of products, ease of order placement, satisfaction with the purchase, willingness to recommend the store to friends.

Date of access is date of release

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Statistics on " Cosmetics market in Poland "

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