In 2023, the Peek&Cloppenburg chain in Poland was the leader in sales in the traditional channel. Nevertheless, brick-and-mortar shopping is generally characterized by low ratings in the clothing and footwear industry, and the quality leaders are e-commerce stores, such as Zalando.
Customer Experience Index based on purchasing experience of clothing and footwear in Poland in 2023, by purchase channel
* Quality indicator on a scale from 0 to 1000 taking into account four satisfaction factors: availability and range of products, ease of order placement, satisfaction with the purchase, willingness to recommend the store to friends. Date of access is date of release
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
YourCX. (January 18, 2024). Customer Experience Index based on purchasing experience of clothing and footwear in Poland in 2023, by purchase channel [Graph]. In Statista. Retrieved September 20, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1090188/poland-customer-experience-index-apparel-and-shoes-by-purchase-channel/
YourCX. "Customer Experience Index based on purchasing experience of clothing and footwear in Poland in 2023, by purchase channel." Chart. January 18, 2024. Statista. Accessed September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1090188/poland-customer-experience-index-apparel-and-shoes-by-purchase-channel/
YourCX. (2024). Customer Experience Index based on purchasing experience of clothing and footwear in Poland in 2023, by purchase channel. Statista. Statista Inc.. Accessed: September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1090188/poland-customer-experience-index-apparel-and-shoes-by-purchase-channel/
YourCX. "Customer Experience Index Based on Purchasing Experience of Clothing and Footwear in Poland in 2023, by Purchase Channel." Statista, Statista Inc., 18 Jan 2024, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1090188/poland-customer-experience-index-apparel-and-shoes-by-purchase-channel/
YourCX, Customer Experience Index based on purchasing experience of clothing and footwear in Poland in 2023, by purchase channel Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1090188/poland-customer-experience-index-apparel-and-shoes-by-purchase-channel/ (last visited September 20, 2024)
Customer Experience Index based on purchasing experience of clothing and footwear in Poland in 2023, by purchase channel [Graph], YourCX, January 18, 2024. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1090188/poland-customer-experience-index-apparel-and-shoes-by-purchase-channel/