Customer Experience Index in Poland 2020-2023, by clothes and footwear brand

Published by
Adriana Sas,
Jan 18, 2024

The Your Customer Experience Index is intended to differentiate more easily between companies achieving similar results and to indicate real quality leaders on a scale from 0 to 1000. Companies in the analyzed industries in Poland achieved results in the area of 600-800 points. In 2023, the leader of experience quality was Zalando, followed by Answear.com and Modivo.

Customer Experience Index based on purchasing experience of clothing and footwear in Poland from 2020 to 2023

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Release date

January 2024

Region

Poland

Survey time period

2020 to 2023

Method of interview

Online survey

Supplementary notes

* Quality indicator on a scale from 0 to 1000 taking into account four satisfaction factors: availability and range of products, ease of order placement, satisfaction with the purchase, willingness to recommend the store to friends.
Date of access is date of release

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Statistics on " Omnichannel retail in Poland "

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Overview

8

Purchasing decisions

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Omnichannel in apparel retail

6

Omnichannel in cosmetics retail

6

Omnichannel in household appliance retail

5

Omnichannel in home, garden, and DIY retail

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Omnichannel in multimedia retail

6

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