In 2018, 14.9 percent of B2B sales organizations described their organizations' approach to change as resistant. During the survey, 64.8 percent of executive teams stated that customer experience (CX) is one of the most important strategic performance measurements of an organization.
Organizations' approach to change worldwide in 2018, by service type
The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication. Multiple answers were possible. To retrieve the data, click on CX transformation and select the 1.14 question, apply Service type as a filter and press View each service type as a separate chart.
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NTT. (January 8, 2020). Organizations' approach to change worldwide in 2018, by service type [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1085058/change-management-organizations-approach-worldwide-service-type/
NTT. "Organizations' approach to change worldwide in 2018, by service type." Chart. January 8, 2020. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1085058/change-management-organizations-approach-worldwide-service-type/
NTT. (2020). Organizations' approach to change worldwide in 2018, by service type. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1085058/change-management-organizations-approach-worldwide-service-type/
NTT. "Organizations' Approach to Change Worldwide in 2018, by Service Type." Statista, Statista Inc., 8 Jan 2020, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1085058/change-management-organizations-approach-worldwide-service-type/
NTT, Organizations' approach to change worldwide in 2018, by service type Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1085058/change-management-organizations-approach-worldwide-service-type/ (last visited November 13, 2024)
Organizations' approach to change worldwide in 2018, by service type [Graph], NTT, January 8, 2020. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1085058/change-management-organizations-approach-worldwide-service-type/
