In 2021, almost 50 percent of executive teams in the Americas revealed that customer experience (CX) is one of the most important strategic performance measurements of an organization. During the survey, 53.7 percent of organizations stated that improving CX capability leads to an increased customer loyalty and value.
Top strategic performance measurements according to executive teams worldwide in 2021, by region
To retrieve the data, select the 1.b question, apply Region as a filter and press View each region as a separate chart.
This question was phrased by the source as follows: "What are your organizations' top three indicators of strategic performances?"
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NTT. (September 22, 2021). Top strategic performance measurements according to executive teams worldwide in 2021, by region [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1082235/strategic-performance-measurement-executive-team-worldwide-region/
NTT. "Top strategic performance measurements according to executive teams worldwide in 2021, by region." Chart. September 22, 2021. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1082235/strategic-performance-measurement-executive-team-worldwide-region/
NTT. (2021). Top strategic performance measurements according to executive teams worldwide in 2021, by region. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1082235/strategic-performance-measurement-executive-team-worldwide-region/
NTT. "Top Strategic Performance Measurements According to Executive Teams Worldwide in 2021, by Region." Statista, Statista Inc., 22 Sep 2021, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1082235/strategic-performance-measurement-executive-team-worldwide-region/
NTT, Top strategic performance measurements according to executive teams worldwide in 2021, by region Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1082235/strategic-performance-measurement-executive-team-worldwide-region/ (last visited November 13, 2024)
Top strategic performance measurements according to executive teams worldwide in 2021, by region [Graph], NTT, September 22, 2021. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1082235/strategic-performance-measurement-executive-team-worldwide-region/
