In 2019, 31.2 percent of customers in the United States rated the organizations' customer experience (CX) capability seven out of ten (7/10). As of 2018, 70.7 percent of organizations stated that ease of resolution is the most important CX service factor enhancing customer satisfaction.
CX capability evaluation of organizations by customers worldwide in 2019, by country
To retrieve the data, select the 1.7 question, apply Country as a filter and press View each country as a separate chart.
Rating is done on a scale from zero (poor) to ten (excellent).
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NTT. (March 31, 2020). CX capability evaluation of organizations by customers worldwide in 2019, by country [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1081747/cx-capability-evaluation-customers-worldwide-country/
NTT. "CX capability evaluation of organizations by customers worldwide in 2019, by country." Chart. March 31, 2020. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1081747/cx-capability-evaluation-customers-worldwide-country/
NTT. (2020). CX capability evaluation of organizations by customers worldwide in 2019, by country. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1081747/cx-capability-evaluation-customers-worldwide-country/
NTT. "Cx Capability Evaluation of Organizations by Customers Worldwide in 2019, by Country." Statista, Statista Inc., 31 Mar 2020, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1081747/cx-capability-evaluation-customers-worldwide-country/
NTT, CX capability evaluation of organizations by customers worldwide in 2019, by country Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1081747/cx-capability-evaluation-customers-worldwide-country/ (last visited November 13, 2024)
CX capability evaluation of organizations by customers worldwide in 2019, by country [Graph], NTT, March 31, 2020. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1081747/cx-capability-evaluation-customers-worldwide-country/
