In 2019, 68.8 percent of organizations in Middle East and Africa revealed that they are fairly satisfied with their organizations' current CX capability. During the survey, 88.3 percent of organizations stated that they perceive customer experience as a competitive differentiator.
Share of organizations satisfied with its current CX capability worldwide in 2019, by region
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NTT. (March 31, 2020). Share of organizations satisfied with its current CX capability worldwide in 2019, by region [Graph]. In Statista. Retrieved September 20, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1080414/share-organizations-satisfied-cx-capability-worldwide-region/
NTT. "Share of organizations satisfied with its current CX capability worldwide in 2019, by region." Chart. March 31, 2020. Statista. Accessed September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1080414/share-organizations-satisfied-cx-capability-worldwide-region/
NTT. (2020). Share of organizations satisfied with its current CX capability worldwide in 2019, by region. Statista. Statista Inc.. Accessed: September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1080414/share-organizations-satisfied-cx-capability-worldwide-region/
NTT. "Share of Organizations Satisfied with Its Current Cx Capability Worldwide in 2019, by Region." Statista, Statista Inc., 31 Mar 2020, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1080414/share-organizations-satisfied-cx-capability-worldwide-region/
NTT, Share of organizations satisfied with its current CX capability worldwide in 2019, by region Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1080414/share-organizations-satisfied-cx-capability-worldwide-region/ (last visited September 20, 2024)
Share of organizations satisfied with its current CX capability worldwide in 2019, by region [Graph], NTT, March 31, 2020. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1080414/share-organizations-satisfied-cx-capability-worldwide-region/