In 2021, roughly 53 percent of technology sector organizations revealed that their customer experience (CX) value is fully defined. During the survey, 45.1 percent of organizations stated that they thought artificial intelligence solutions reshape their customer experience (CX) in the next five years.
Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by sector
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This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements to your organization? ... The value of CX is well defined across the organization."
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NTT. (September 22, 2021). Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by sector [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1080364/extent-organizations-defined-strategic-value-cx-worldwide-sector/
NTT. "Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by sector." Chart. September 22, 2021. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1080364/extent-organizations-defined-strategic-value-cx-worldwide-sector/
NTT. (2021). Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by sector. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1080364/extent-organizations-defined-strategic-value-cx-worldwide-sector/
NTT. "Extent to Which The Strategic Value of Cx Is Defined within Organizations Worldwide in 2021, by Sector." Statista, Statista Inc., 22 Sep 2021, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1080364/extent-organizations-defined-strategic-value-cx-worldwide-sector/
NTT, Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by sector Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1080364/extent-organizations-defined-strategic-value-cx-worldwide-sector/ (last visited November 10, 2024)
Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by sector [Graph], NTT, September 22, 2021. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1080364/extent-organizations-defined-strategic-value-cx-worldwide-sector/
