In 2019, 15.5 percent of organizations in the Americas revealed that they have a fully defined and tracked value of CX, and that CX played a crucial role in their strategy. During the survey, 58.2 percent of organizations stated that they thought data management, visualization and analytics will reshape their customer experience (CX) in the next five years.
Extent to which the strategic value of CX is defined within organizations worldwide in 2019, by region
Characteristic
CX value is fully defined and tracked, and a crucial part of the organizational strategy
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NTT. (March 31, 2020). Extent to which the strategic value of CX is defined within organizations worldwide in 2019, by region [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1080328/extent-organizations-defined-strategic-value-cx-worldwide-region/
NTT. "Extent to which the strategic value of CX is defined within organizations worldwide in 2019, by region." Chart. March 31, 2020. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1080328/extent-organizations-defined-strategic-value-cx-worldwide-region/
NTT. (2020). Extent to which the strategic value of CX is defined within organizations worldwide in 2019, by region. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1080328/extent-organizations-defined-strategic-value-cx-worldwide-region/
NTT. "Extent to Which The Strategic Value of Cx Is Defined within Organizations Worldwide in 2019, by Region." Statista, Statista Inc., 31 Mar 2020, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1080328/extent-organizations-defined-strategic-value-cx-worldwide-region/
NTT, Extent to which the strategic value of CX is defined within organizations worldwide in 2019, by region Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1080328/extent-organizations-defined-strategic-value-cx-worldwide-region/ (last visited November 13, 2024)
Extent to which the strategic value of CX is defined within organizations worldwide in 2019, by region [Graph], NTT, March 31, 2020. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1080328/extent-organizations-defined-strategic-value-cx-worldwide-region/
