According to the results of a survey on customer experience (CX) among businesses, approximately 54 percent of CEOs worldwide revealed that they perceived customer experience as a competitive differentiator. Whereas among respondents working in IT, 52.3 percent expressed that customer experience is a competitive differentiator for their organizations.
Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by role
The source add the following information: " NTT interviewed 1,359 (496) professionals across 34 global markets and 14 different sectors."
To retrieve the data, click on Lead with strategy, select the 1.2 question, apply Support function as a filter and press View each service type as a separate chart.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
NTT. (September 22, 2021). Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by role [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1078519/organizations-customer-experience-competitive-differentiator-worldwide-service-type/
NTT. "Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by role." Chart. September 22, 2021. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1078519/organizations-customer-experience-competitive-differentiator-worldwide-service-type/
NTT. (2021). Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by role. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1078519/organizations-customer-experience-competitive-differentiator-worldwide-service-type/
NTT. "Share of Professionals That View Customer Experience (Cx) as a Competitive Differentiator for Their Organization Worldwide in 2021, by Role." Statista, Statista Inc., 22 Sep 2021, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1078519/organizations-customer-experience-competitive-differentiator-worldwide-service-type/
NTT, Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by role Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1078519/organizations-customer-experience-competitive-differentiator-worldwide-service-type/ (last visited November 10, 2024)
Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by role [Graph], NTT, September 22, 2021. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1078519/organizations-customer-experience-competitive-differentiator-worldwide-service-type/
