In 2021, over 52 percent of organizations in the Americas revealed that they perceive customer experience (CX) as a primary competitive differentiator. Whereas in Europe, only 34.4 percent of respondents expressed that customer experience is a primary competitive differentiator for their organizations.
Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by region
To retrieve the data, select the 1.2 question, apply Region as a filter and press View each region as a separate chart
The question was pose by the source as follows: "To what extent do you agree or disagree with the following statements?...CX is a primary differentiator for our organization".
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
NTT. (September 22, 2021). Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by region [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1076164/organizations-customer-experience-competitive-differentiator-worldwide-region/
NTT. "Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by region." Chart. September 22, 2021. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1076164/organizations-customer-experience-competitive-differentiator-worldwide-region/
NTT. (2021). Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by region. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1076164/organizations-customer-experience-competitive-differentiator-worldwide-region/
NTT. "Share of Professionals That View Customer Experience (Cx) as a Competitive Differentiator for Their Organization Worldwide in 2021, by Region." Statista, Statista Inc., 22 Sep 2021, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1076164/organizations-customer-experience-competitive-differentiator-worldwide-region/
NTT, Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by region Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1076164/organizations-customer-experience-competitive-differentiator-worldwide-region/ (last visited November 10, 2024)
Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by region [Graph], NTT, September 22, 2021. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1076164/organizations-customer-experience-competitive-differentiator-worldwide-region/
