In a 2018 all center industry survey, 48 percent of customer service leaders worldwide stated that they assess customer satisfaction by individual channel tracking. The same survey revealed that 46 percent of call center operators were at the "developing" stage.
How do you evaluate customer satisfaction with agents?
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CTI Forum. (June 30, 2018). How do you evaluate customer satisfaction with agents? [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1074474/tracking-level-call-center-customer-satisfaction-us-worldwide/
CTI Forum. "How do you evaluate customer satisfaction with agents?." Chart. June 30, 2018. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1074474/tracking-level-call-center-customer-satisfaction-us-worldwide/
CTI Forum. (2018). How do you evaluate customer satisfaction with agents?. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1074474/tracking-level-call-center-customer-satisfaction-us-worldwide/
CTI Forum. "How Do You Evaluate Customer Satisfaction with Agents?." Statista, Statista Inc., 30 Jun 2018, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1074474/tracking-level-call-center-customer-satisfaction-us-worldwide/
CTI Forum, How do you evaluate customer satisfaction with agents? Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1074474/tracking-level-call-center-customer-satisfaction-us-worldwide/ (last visited November 10, 2024)
How do you evaluate customer satisfaction with agents? [Graph], CTI Forum, June 30, 2018. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1074474/tracking-level-call-center-customer-satisfaction-us-worldwide/
