In a 2018 call center industry survey, 39 percent of customer service leaders worldwide stated that they possess somewhat optimized capacity to employ agents with relevant industry experience. The same survey revealed that 46 percent of call center operators were at the "developing" stage.
How would you rate your ability to source agents with relevant industry experience?
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CTI Forum. (June 30, 2018). How would you rate your ability to source agents with relevant industry experience? [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/
CTI Forum. "How would you rate your ability to source agents with relevant industry experience?." Chart. June 30, 2018. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/
CTI Forum. (2018). How would you rate your ability to source agents with relevant industry experience?. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/
CTI Forum. "How Would You Rate Your Ability to Source Agents with Relevant Industry Experience?." Statista, Statista Inc., 30 Jun 2018, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/
CTI Forum, How would you rate your ability to source agents with relevant industry experience? Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/ (last visited November 10, 2024)
How would you rate your ability to source agents with relevant industry experience? [Graph], CTI Forum, June 30, 2018. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/
