A positive customer experience using voice and chat assistants leads to increased customer engagements with such services, as shown in a 2019 global consumer survey. Around 64 percent of respondents agreed that they provided high ratings for the brand and shared positive feedback on social media from a good experience using voice/chat assistants.
Consumer response to positive experiences with voice/chat assistants worldwide, as of 2019
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Capgemini. (September 5, 2019). Consumer response to positive experiences with voice/chat assistants worldwide, as of 2019 [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1073829/worldwide-consumer-positive-experience-chat-voice-assistant/
Capgemini. "Consumer response to positive experiences with voice/chat assistants worldwide, as of 2019." Chart. September 5, 2019. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1073829/worldwide-consumer-positive-experience-chat-voice-assistant/
Capgemini. (2019). Consumer response to positive experiences with voice/chat assistants worldwide, as of 2019. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1073829/worldwide-consumer-positive-experience-chat-voice-assistant/
Capgemini. "Consumer Response to Positive Experiences with Voice/Chat Assistants Worldwide, as of 2019." Statista, Statista Inc., 5 Sep 2019, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1073829/worldwide-consumer-positive-experience-chat-voice-assistant/
Capgemini, Consumer response to positive experiences with voice/chat assistants worldwide, as of 2019 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1073829/worldwide-consumer-positive-experience-chat-voice-assistant/ (last visited November 10, 2024)
Consumer response to positive experiences with voice/chat assistants worldwide, as of 2019 [Graph], Capgemini, September 5, 2019. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1073829/worldwide-consumer-positive-experience-chat-voice-assistant/
