According to a survey on online shopping conducted in 2019, 46 percent of the online shoppers involved in the research declared that they tended to share their purchasing experience online, both when happy and disappointed with their shopping.
Feedback sharing after online purchases in Italy in 2019
The respondents considered for this survey were those who strongly agreed/mainly agreed with the assertions presented.
The two assertions were phrased by the source as follows: "se sono rimasto deluso da un prodotto/servizio tendo a condividere la mia insoddisfazione su internet" and "se sono rimasto soddisfatto di nu prodotto/servizio tendo a condividere la mia soddisfazione su internet".
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Osservatori Digital Innovation. (October 30, 2019). Feedback sharing after online purchases in Italy in 2019 [Graph]. In Statista. Retrieved September 20, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1069908/feedback-sharing-after-online-purchases-in-italy/
Osservatori Digital Innovation. "Feedback sharing after online purchases in Italy in 2019." Chart. October 30, 2019. Statista. Accessed September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1069908/feedback-sharing-after-online-purchases-in-italy/
Osservatori Digital Innovation. (2019). Feedback sharing after online purchases in Italy in 2019. Statista. Statista Inc.. Accessed: September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1069908/feedback-sharing-after-online-purchases-in-italy/
Osservatori Digital Innovation. "Feedback Sharing after Online Purchases in Italy in 2019." Statista, Statista Inc., 30 Oct 2019, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1069908/feedback-sharing-after-online-purchases-in-italy/
Osservatori Digital Innovation, Feedback sharing after online purchases in Italy in 2019 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1069908/feedback-sharing-after-online-purchases-in-italy/ (last visited September 20, 2024)
Feedback sharing after online purchases in Italy in 2019 [Graph], Osservatori Digital Innovation, October 30, 2019. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1069908/feedback-sharing-after-online-purchases-in-italy/