Customers worldwide are expressing dissatisfaction with delivery services, with a 2018 survey finding that globally, the industry had a Net Promoter Score (NPS) of -9. The country with the highest NPS was the United States with nine, while France had the lowest NPS of the countries in the survey with -29.
The Net Promotor Score is calculated by subtracting the number of customers who would not recommend a company (detractors) from the number of customers who would recommend the company (promoters).
Average Net Promoter Score for last mile delivery services worldwide in 2018, by selected country
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Capgemini. (January 10, 2019). Average Net Promoter Score for last mile delivery services worldwide in 2018, by selected country [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1043230/last-mile-delivery-nps-selected-countries/
Capgemini. "Average Net Promoter Score for last mile delivery services worldwide in 2018, by selected country ." Chart. January 10, 2019. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1043230/last-mile-delivery-nps-selected-countries/
Capgemini. (2019). Average Net Promoter Score for last mile delivery services worldwide in 2018, by selected country . Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1043230/last-mile-delivery-nps-selected-countries/
Capgemini. "Average Net Promoter Score for Last Mile Delivery Services Worldwide in 2018, by Selected Country ." Statista, Statista Inc., 10 Jan 2019, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1043230/last-mile-delivery-nps-selected-countries/
Capgemini, Average Net Promoter Score for last mile delivery services worldwide in 2018, by selected country Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1043230/last-mile-delivery-nps-selected-countries/ (last visited November 10, 2024)
Average Net Promoter Score for last mile delivery services worldwide in 2018, by selected country [Graph], Capgemini, January 10, 2019. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1043230/last-mile-delivery-nps-selected-countries/
