Around 40 percent of U.S.-based consumers state that they have used chatbots to engage with the retail industry. Whether used as tools during the shopping process or as stand-in customer service representatives, chatbots have begun to play an important role in the retail industry. As more and more of the industry moves onto online platforms, chatbots allow for high scalability and assist retailers in collecting info and strengthening user experience.
Share of consumers who have used chatbots to engage with companies in the United States as of 2019, by industry*
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Drift. (July 16, 2019). Share of consumers who have used chatbots to engage with companies in the United States as of 2019, by industry* [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1042604/united-stated-share-internet-users-who-used-chatbots-industry/
Drift. "Share of consumers who have used chatbots to engage with companies in the United States as of 2019, by industry*." Chart. July 16, 2019. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1042604/united-stated-share-internet-users-who-used-chatbots-industry/
Drift. (2019). Share of consumers who have used chatbots to engage with companies in the United States as of 2019, by industry*. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1042604/united-stated-share-internet-users-who-used-chatbots-industry/
Drift. "Share of Consumers Who Have Used Chatbots to Engage with Companies in The United States as of 2019, by Industry*." Statista, Statista Inc., 16 Jul 2019, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1042604/united-stated-share-internet-users-who-used-chatbots-industry/
Drift, Share of consumers who have used chatbots to engage with companies in the United States as of 2019, by industry* Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1042604/united-stated-share-internet-users-who-used-chatbots-industry/ (last visited November 10, 2024)
Share of consumers who have used chatbots to engage with companies in the United States as of 2019, by industry* [Graph], Drift, July 16, 2019. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1042604/united-stated-share-internet-users-who-used-chatbots-industry/
