This statistic illustrates the share of mobile workers worldwide who have offline mobile access to customer and case information in 2018. During the survey, 61 percent of high performing mobile workers indicated they had offline mobile access to customer and case information.
Share of mobile workers worldwide who have offline mobile access to customer and case information in 2018
Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals
The source doesn't provide the exact number of mobile workers.
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Salesforce Research. (March 19, 2019). Share of mobile workers worldwide who have offline mobile access to customer and case information in 2018 [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025602/mobile-workers-worldwide-offline-mobile-access-customer-case-info/
Salesforce Research. "Share of mobile workers worldwide who have offline mobile access to customer and case information in 2018." Chart. March 19, 2019. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025602/mobile-workers-worldwide-offline-mobile-access-customer-case-info/
Salesforce Research. (2019). Share of mobile workers worldwide who have offline mobile access to customer and case information in 2018. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025602/mobile-workers-worldwide-offline-mobile-access-customer-case-info/
Salesforce Research. "Share of Mobile Workers Worldwide Who Have Offline Mobile Access to Customer and Case Information in 2018." Statista, Statista Inc., 19 Mar 2019, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025602/mobile-workers-worldwide-offline-mobile-access-customer-case-info/
Salesforce Research, Share of mobile workers worldwide who have offline mobile access to customer and case information in 2018 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025602/mobile-workers-worldwide-offline-mobile-access-customer-case-info/ (last visited November 13, 2024)
Share of mobile workers worldwide who have offline mobile access to customer and case information in 2018 [Graph], Salesforce Research, March 19, 2019. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025602/mobile-workers-worldwide-offline-mobile-access-customer-case-info/
