This statistic demonstrates the share of customer service agents worldwide who have access to on-demand training in 2018, by type. During the survey, 64 percent of high performing customer service agents had access to on-demand training in 2018.
Share of customer service agents worldwide who have access to on-demand training in 2018, by type
Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Salesforce Research. (March 19, 2019). Share of customer service agents worldwide who have access to on-demand training in 2018, by type [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025114/customer-srevice-agents-worldwide-with-on-demand-training/
Salesforce Research. "Share of customer service agents worldwide who have access to on-demand training in 2018, by type." Chart. March 19, 2019. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025114/customer-srevice-agents-worldwide-with-on-demand-training/
Salesforce Research. (2019). Share of customer service agents worldwide who have access to on-demand training in 2018, by type. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025114/customer-srevice-agents-worldwide-with-on-demand-training/
Salesforce Research. "Share of Customer Service Agents Worldwide Who Have Access to On-demand Training in 2018, by Type." Statista, Statista Inc., 19 Mar 2019, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025114/customer-srevice-agents-worldwide-with-on-demand-training/
Salesforce Research, Share of customer service agents worldwide who have access to on-demand training in 2018, by type Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025114/customer-srevice-agents-worldwide-with-on-demand-training/ (last visited November 10, 2024)
Share of customer service agents worldwide who have access to on-demand training in 2018, by type [Graph], Salesforce Research, March 19, 2019. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025114/customer-srevice-agents-worldwide-with-on-demand-training/
