This statistic demonstrates the share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type. During the survey, 83 percent of high performing customer service agents indicated they received the training they needed to do their best work.
Share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type
Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals
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Salesforce Research. (March 19, 2019). Share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025100/customer-service-agents-worldwide-who-got-the-training-to-do-their-best-work/
Salesforce Research. "Share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type ." Chart. March 19, 2019. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025100/customer-service-agents-worldwide-who-got-the-training-to-do-their-best-work/
Salesforce Research. (2019). Share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type . Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025100/customer-service-agents-worldwide-who-got-the-training-to-do-their-best-work/
Salesforce Research. "Share of Customer Service Agents Worldwide Who Received The Training They Needed to Do Their Job as Best as They Can in 2018, by Type ." Statista, Statista Inc., 19 Mar 2019, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025100/customer-service-agents-worldwide-who-got-the-training-to-do-their-best-work/
Salesforce Research, Share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025100/customer-service-agents-worldwide-who-got-the-training-to-do-their-best-work/ (last visited November 13, 2024)
Share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type [Graph], Salesforce Research, March 19, 2019. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025100/customer-service-agents-worldwide-who-got-the-training-to-do-their-best-work/
