This statistic demonstrates the share of customer service agents worldwide in 2018 who received a budget increase last year. During the survey, 69 percent of high performing customer service agents indicate that they received a budget increase last year.
Share of customer service agents worldwide in 2018 who received a budget increase last year
Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Salesforce Research. (March 19, 2019). Share of customer service agents worldwide in 2018 who received a budget increase last year [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025087/customer-service-agents-worldwide-increased-budgets-last-year/
Salesforce Research. "Share of customer service agents worldwide in 2018 who received a budget increase last year." Chart. March 19, 2019. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025087/customer-service-agents-worldwide-increased-budgets-last-year/
Salesforce Research. (2019). Share of customer service agents worldwide in 2018 who received a budget increase last year. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025087/customer-service-agents-worldwide-increased-budgets-last-year/
Salesforce Research. "Share of Customer Service Agents Worldwide in 2018 Who Received a Budget Increase Last Year." Statista, Statista Inc., 19 Mar 2019, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025087/customer-service-agents-worldwide-increased-budgets-last-year/
Salesforce Research, Share of customer service agents worldwide in 2018 who received a budget increase last year Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025087/customer-service-agents-worldwide-increased-budgets-last-year/ (last visited November 13, 2024)
Share of customer service agents worldwide in 2018 who received a budget increase last year [Graph], Salesforce Research, March 19, 2019. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1025087/customer-service-agents-worldwide-increased-budgets-last-year/
