In 2024, Apple and Samsung received an American customer satisfaction index score of 81 and 82 out of 100 for cellular telephone/smartphone manufacturers/brands in the United States. Those were the highest scores when compared to other companies.
American customer satisfaction index scores for cellular telephone/smartphone manufacturers/brands in the United States from 2018 to 2024
* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 46 industries (including e-commerce and e-business), more than 400 companies, and various federal or local government services.
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ACSI®. (May 14, 2024). American customer satisfaction index scores for cellular telephone/smartphone manufacturers/brands in the United States from 2018 to 2024 [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1014051/american-customer-satisfaction-index-for-cellular-telephone-makers/
ACSI®. "American customer satisfaction index scores for cellular telephone/smartphone manufacturers/brands in the United States from 2018 to 2024." Chart. May 14, 2024. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1014051/american-customer-satisfaction-index-for-cellular-telephone-makers/
ACSI®. (2024). American customer satisfaction index scores for cellular telephone/smartphone manufacturers/brands in the United States from 2018 to 2024. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1014051/american-customer-satisfaction-index-for-cellular-telephone-makers/
ACSI®. "American Customer Satisfaction Index Scores for Cellular Telephone/Smartphone Manufacturers/Brands in The United States from 2018 to 2024." Statista, Statista Inc., 14 May 2024, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1014051/american-customer-satisfaction-index-for-cellular-telephone-makers/
ACSI®, American customer satisfaction index scores for cellular telephone/smartphone manufacturers/brands in the United States from 2018 to 2024 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1014051/american-customer-satisfaction-index-for-cellular-telephone-makers/ (last visited November 10, 2024)
American customer satisfaction index scores for cellular telephone/smartphone manufacturers/brands in the United States from 2018 to 2024 [Graph], ACSI®, May 14, 2024. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1014051/american-customer-satisfaction-index-for-cellular-telephone-makers/
