In the latest Postal Development Report, the Universal Postal Union looks at the postal services of 172 countries and ranks them based on four main components - reliability, reach, relevance and resilience. Top of the pile in 2021 was Switzerland - a regular fixture in the number one spot.
Compared to the 2021 ranking, all countries in the top ten aside from the Netherlands and France saw an increase in their index scores as pandemic effects subsided. Switzerland's score stayed the same at an even 100. Elsewhere in the list, China saw a massive improvement, gaining 18.1 points in one year and entering the top 10. The lowest ranked postal service was that of Guatemala, followed closely by the Central African Republic.
The median score of all countries saw an increase of 1.8 points to 31.8 points out of 100. Sectors in the rating also mostly gained in 2022, including reliability, reach and resilience. Relevance - meaning that services offered are meaningful to customers - stagnated. The sector is rated the lowest out of the four segments at just 3 out of 100 points and falls as low as 0.3/100 in Africa, 1/100 in the Arab World and 5/100 in Latin America.
